🔁 Return Policy (Cancellation & Returns)
1. Right of Cancellation
You have the right to cancel your order within 30 days without giving a reason.
The cancellation period begins on the day you, or a third party designated by you, receive the goods.
2. Conditions for Returns
A return is only possible if:
the item is unused
it is in its original packaging
all tags are attached
the item has not been damaged or washed
3. How do I start a return?
To initiate a return, please contact our customer service team:
📧 Email: service@yolandacavazos.com
Please include your order number and the reason for the return.
4. Refund
Once we have received and inspected your return, the refund will be processed within 5–10 business days using the original payment method.
5. Return Shipping Costs
The buyer bears the cost of returning the goods.
Depending on the return destination, additional costs (e.g., customs duties and taxes) may apply during the return process.
Exception: damaged, defective, or incorrectly delivered items → costs covered by us
6. Exceptions to the Right of Withdrawal
The following items are excluded from the right of return:
personalized products
discounted / sale items (if applicable)
hygiene products (if opened or used)
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receipt.
We will arrange for a free replacement or a full refund.
8. Order Cancellation
Orders can only be cancelled if they have not yet been processed or shipped.
9. Contact
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!
Customer Support Contact
Email:service@yolandacavazos.com
Phone: +1 928-450-4812
Business Address
1453 Anne Ave
Lincoln Park MI 48146
United States
Customer Support Hours
Monday to Friday;
9:00 AM – 6:00 PM (U.S. Time)